Unique Jobs Overview
“A” testers now have the chance to complete “unique jobs” for Rainforest. These are jobs that Rainforest identified as problematic due to a variety of reasons (i.e. they are brand new and need special attention, they’ve received inconsistent results in the past, they cannot be performed by more than one tester, etc.). Please read through some of our best practices to prepare for these types of jobs.
Best Practices & Payment
In unique jobs, you may be the only tester completing the job. With that, there are a few things we’d expect from you. Unique jobs might take you a bit more time than you’d spend on other jobs. This is because any feedback made via the “Suggest Improvement” feature should be as detailed as possible for the customer, as well as any bug report you may need to fill out. Therefore, on these jobs you will receive 5c per step. If you are starting one of these jobs, we will notify you at the beginning of the test so that you’re aware.
When completing unique jobs, try to put yourself into the minds of others. In some cases instructions might be clear to you at first sight, but when you think more about it there could be misunderstandings due to the words being used or how sentences are phrased.
Please remember that all Rainforest rules (quote rules, etc.) still apply to a unique job. You are required to fail a step by answering “No” and submitting a detailed bug report if you cannot complete instructions or if the step question cannot be answered with “Yes.” The “Suggest Improvement” feature should only be used when appropriate. In addition, please note that the standard time constraints still apply to unique jobs (i.e. there won’t be extra time given to complete a unique job step).
Suggest Improvement Examples
The following examples show how questions originally appeared in jobs that were updated after tester feedback. These show how small changes can clarify instructions. Please read through to see the kinds of suggestions we’d like you to make as an “A” tester to our customers.
Example 1:
Original question:
Select the checkbox "Skip approval?" and then Click on "submit request to researcher"
What’s wrong with it?
In this example, testers were having to search through to find the location of the “Skip Approval?” checkbox. Instructions that direct the tester where to look makes it easier to complete the step. Therefore, your suggested improvement should be something like that:
Suggest improvement (category: “the instructions are hard to understand”):
It wasn’t easy to find the “Skip Approval?” checkbox. I suggest you direct testers where to look in order to make it easier for them to complete the step. My suggestion is to write the step as follows: Scroll down to the bottom of the page and select the checkbox "Skip approval?" and then Click on "submit request to researcher"
Example 2:
Original action:
Click the edit icons in each row and edit each field. Click the save icon when you are done with that row.
What’s wrong with it?
In this example, there is the option to save each specific row OR save the sheet. You realize this may be confusing for some testers, and that there is a more clear way to explain which specific Save button should be clicked.
Suggest improvement (category: “the instructions are hard to understand”):
it’s not clear whether the tester should save each specific row OR save the sheet. My suggestion is to indicate where the save button is in order to reduce confusion. For example, the step can be written as follows: Click the edit icons in each row and edit each field. Click the save icon next to the row when you are done with that row.
Example 3:
Original action:
Click the Dispute Adjustments” button.
What’s wrong with it?
The test author must have forgotten the quotation mark before Dispute, or perhaps forgot to remove the quotation mark after adjustments. Either way, a single quotation mark is confusing, and we expect you to help the test author understand that.
Suggest improvement (category: “the instructions are hard to understand”):
A quotation mark is missing from Dispute Adjustments". It should be "Dispute Adjustments" to be considered as a correctly quoted text. If you’d like testers to look for an exact match between the quoted text and the application, please add the missing quotation mark at the beginning. If you are not looking for an exact match, I recommend removing the quotation mark at the end.