Here you’ll read about a few basic actions that you may need to take and how to perform them depending on what browser/OS your job is being completed in.
Access browser settings
Google Chrome
Click the three dots at the top right of the page (newer versions) or a hamburger menu (older versions of Chrome). 
On macOS, you can also access Chrome > Preferences from the mac menu bar (or cmd+,)

Firefox
Settings for Firefox can be accessed by clicking the hamburger menu in the right-hand corner then click "Options".

Internet Explorer
Close all Internet Explorer windows.
Select the Tools button, and then select Internet options.

Incognito mode
Incognito mode (aka private browsing or privacy mode) is a privacy feature in some web browsers to disable browsing history and the web cache. This allows a person to browse the internet without storing local data that could be retrieved at a later date.
Here are some how-to videos on using Incognito mode in commonly used browsers, should a customer job ask you to open an incognito window and perform actions there:
Google Chrome
Firefox
Internet Explorer
Safari
Clear cache
The first time you visit a website, the browser will save pieces of the website to its cache, later enabling the browser to display the files stored in its cache much faster than pulling fresh files from a server. This helps cut down the page load time next time you visit the website.
It’s a good idea to periodically clear your browser’s cache so it can function more efficiently. Here are some how-to videos on clearing the cache in commonly used browsers, should a customer job require you to do so within the virtual machine:
Google Chrome
Internet Explorer
Firefox
Safari
Enable Cookies
Cookies are small files which are stored on a user's computer. They are designed to hold data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, and carry information from one visit to the website (or related site) to the next. Here are some how-to videos on enabling cookies in commonly used browsers, should a customer job require you to do so within the virtual machine:
Google Chrome
Internet Explorer
Firefox
Safari
Let us know via the forum if any of these videos have been removed by their authors. We endeavor to review this page as and when needed.
MacOS actions
Accessing the Terminal
Open the Finder (found at the bottom of the screen). Click Go at the top navigation bar, open the Utilities, and double-click the Terminal to open it.

Accessing Applications (Notepad/text editor/settings)
Open the Finder (found at the bottom of the screen). Click Go at the top navigation bar, open the Applications, and double-click the application you want to open. You can also search in the search bar for the application that you’re looking for. Some common ones you may need to find are Notes, TextEdit, and System Preferences.
