Below you will find a general overview of your role as a Rainforest tester, when your work will be rejected, and what behaviors could result in a ban from Rainforest.
Your Role as a Rainforest Tester
- When doing jobs, your role is to follow the rules laid out by Rainforest (etc.) and report anything that seems suspicious, e.g. clients asking you to do things that go against the rules or violate security principles
- Do not worry whether failing a test will make a customer unhappy. The only thing you should worry about is whether your answer is correct or not, and that you keep up-to-date with the knowledge we provide in order to improve testing for customers.
- Do not worry about whether the answer is useful to the customer. If the answer is correct, it is useful to the customer.
- Do not worry about providing the same result many times to one customer. It is the customer’s job to decide whether the issues you uncover are worth fixing or not. Your job is to understand and answer their question with 100% accuracy.
- Do not make a judgement call to pass a test you are uncertain of. It is better to fail a test you are uncertain of than to pass a test you should fail. If you pass a test that you should fail, your work will be rejected.
When your work will be rejected
- If you answered a question with YES that should have been answered with NO
- If you answered a question with NO that should have been answered with YES
- If you fail a step because you’re worried about how other testers will interpret it, even though you have all the information you need to complete it.
- If you venture into other sections of the app or site not mentioned by the test author OR related to the test case you’re working on, when the instructions are clear.
- If you don’t hover over previous steps to look for information previously offered by the test author. You can always write down the information for future reference, or hover over past steps to get the information
- If you don’t follow test instructions, e.g. you are asked to click on a disabled icon, but you only hover over it
- If you claim to not have been offered this information by Rainforest
- If you have the ability to verify sensitive information before continuing, but don’t take the opportunity to do so (e.g. If there is an eye icon that lets you reveal a password you just entered, but you don’t use it to verify the password was entered correctly)